In manufacturing and services, margins are won or lost in process efficiency — dealer management, service TAT, vendor quality, inventory turns. We use field diagnostics and process data to identify bottlenecks that ERP reports miss. Our focus is on building lean, responsive systems that reduce cost-to-serve while improving customer experience.

Key Services ISRF Delivers:

  1. End-to-end process audits & SOP redesign
  2. Cost-to-serve & efficiency improvement studies
  3. Dealer/distributor/channel performance management systems
  4. After-sales service feedback & customer experience optimization
  5. Supply chain diagnostics & last-mile delivery design
  6. Digital workflow process excellence

Recently concluded sample projects

  1. Lean Transformation of Shopfloor Assembly Lines – Increased throughput 28% without additional manpower or machines for women health product company across South India.
  2. Cycle Time Reduction in Order-to-Cash Process – Cut DSO from 67 to 49 days, freeing ₹2.1 Cr working capital.
  3. Standard Operating Procedures Development for Quality Control – Brought first-pass yield from 84% to 96% in 90 days.
  4. Downtime Analytics & OEE Improvement Program – Lifted OEE from 62% to 78%, adding 1.2 shifts of capacity per week.
  5. Cost-to-Serve Optimization for Distribution Network – Lowered logistics cost 12% while maintaining 98% OTIF service.